{"id":10546,"date":"2025-12-15T16:43:40","date_gmt":"2025-12-15T08:43:40","guid":{"rendered":"https:\/\/yes.businesschina.org.sg\/internship\/client-relations-executive\/"},"modified":"2025-12-15T16:47:20","modified_gmt":"2025-12-15T08:47:20","slug":"client-relations-executive","status":"publish","type":"internship","link":"https:\/\/yes.businesschina.org.sg\/zh-hans\/internship\/client-relations-executive\/","title":{"rendered":"Client Relations Executive"},"author":362,"template":"","format":"standard","skills":[260,259,264,262,258,263],"education":[83,82],"industry":[103],"country":[85],"city":[107,108,114],"class_list":["post-10546","internship","type-internship","status-publish","format-standard","hentry","skills-collaboration-teamwork-zh-hans","skills-communication-zh-hans","skills-presentation-public-speaking-zh-hans","skills-organisation-time-management-zh-hans","skills-adaptability-zh-hans","skills-problem-solving-critical-thinking-zh-hans","education-university","education-polytechnic","industry-travel-hospitality","country-china","city-dalian-liaoning","city-guangzhou-guangdong","city-shenzhen-guangdong"],"meta_box":{"hiring_company_names":"","internship_period_start_date":"2026-03-01","internship_period_end_date":"2026-09-01","no_of_opening_s":"3","stipend":"CNY 3500-4000","application_deadline":"2026-02-28","job_description":"<p><strong>Guest &amp; Resident Experience:<\/strong><\/p>\n<ul>\n<li>Manage the complete guest arrival and departure process, including efficient handling of reservations and check-in\/out procedures.<\/li>\n<li>Serve as the primary point of contact for all guest and resident requests, inquiries, and needs throughout their stay, ensuring prompt and effective resolution.<\/li>\n<li>Proactively develop and execute tailored guest programs and initiatives designed to anticipate and exceed expectations.<\/li>\n<li>Engage regularly with residents, providing clear explanations of available facilities, services, and community offerings.<\/li>\n<\/ul>\n<p><strong>Issue Resolution &amp; Communication:<\/strong><\/p>\n<ul>\n<li>Professionally address and resolve resident complaints and concerns independently, escalating to management when necessary, in line with company financial and brand image guidelines.<\/li>\n<li>Manage all resident communications including mail, messages, phone calls, and information requests, ensuring timely and accurate responses.<\/li>\n<\/ul>\n<p><strong>Operational &amp; Administrative Duties:<\/strong><\/p>\n<ul>\n<li>Maintain strict control and security over all guest keys, master keys, and other designated keys, adhering precisely to key issuance policies.<\/li>\n<li>Review and reconcile audit report balances, and conduct systematic follow-up on outstanding accounts.<\/li>\n<li>Handle leasing-related activities, including conducting property tours and site inspections in the absence of the Sales &amp; Marketing team.<\/li>\n<\/ul>\n<p><strong>Cross-Departmental Support:<\/strong><\/p>\n<ul>\n<li>Actively support the Sales &amp; Marketing department by providing valuable guest feedback, market insights, and potential sales leads.<\/li>\n<\/ul>\n<p><strong>Safety &amp; Compliance:<\/strong><\/p>\n<ul>\n<li>Be fully knowledgeable and compliant with all safety, first-aid, fire, and emergency procedures, and operate related equipment competently and safely.<\/li>\n<\/ul>\n","internship_requirements":"<p><strong>Qualifications:<\/strong><\/p>\n<ul>\n<li>Exceptional interpersonal, communication, and problem-solving skills.<\/li>\n<li>Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.<\/li>\n<li>Discreet, professional, and adept at handling sensitive situations with diplomacy.<\/li>\n<li>Proficiency in relevant property management software and MS Office applications.<\/li>\n<li>Experience in a client-facing role within hospitality, property management, or a related service industry is highly valued.<\/li>\n<li>Minimum 5 months of internship required<\/li>\n<\/ul>\n","other_benefits_and_welfare":"<ul>\n<li>Shared dormitory<\/li>\n<li>Duty Meal, if duty meal not available, meal allowance will be provided<\/li>\n<li>Other benefits will be shared once location confirmed.<\/li>\n<\/ul>\n","about_the_company":"","company_website_url":"https:\/\/www.frasershospitality.com\/en\/"},"_links":{"self":[{"href":"https:\/\/yes.businesschina.org.sg\/zh-hans\/wp-json\/wp\/v2\/internship\/10546","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yes.businesschina.org.sg\/zh-hans\/wp-json\/wp\/v2\/internship"}],"about":[{"href":"https:\/\/yes.businesschina.org.sg\/zh-hans\/wp-json\/wp\/v2\/types\/internship"}],"author":[{"embeddable":true,"href":"https:\/\/yes.businesschina.org.sg\/zh-hans\/wp-json\/wp\/v2\/users\/362"}],"version-history":[{"count":0,"href":"https:\/\/yes.businesschina.org.sg\/zh-hans\/wp-json\/wp\/v2\/internship\/10546\/revisions"}],"wp:attachment":[{"href":"https:\/\/yes.businesschina.org.sg\/zh-hans\/wp-json\/wp\/v2\/media?parent=10546"}],"wp:term":[{"taxonomy":"skills","embeddable":true,"href":"https:\/\/yes.businesschina.org.sg\/zh-hans\/wp-json\/wp\/v2\/skills?post=10546"},{"taxonomy":"education","embeddable":true,"href":"https:\/\/yes.businesschina.org.sg\/zh-hans\/wp-json\/wp\/v2\/education?post=10546"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/yes.businesschina.org.sg\/zh-hans\/wp-json\/wp\/v2\/industry?post=10546"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/yes.businesschina.org.sg\/zh-hans\/wp-json\/wp\/v2\/country?post=10546"},{"taxonomy":"city","embeddable":true,"href":"https:\/\/yes.businesschina.org.sg\/zh-hans\/wp-json\/wp\/v2\/city?post=10546"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}