Service Ambassador Trainee (服务大使培训生)

Customer Engagement & Sales (客户互动与销售)

• Act as the first point of contact, greeting customers warmly and professionally (作为第一接触点，热情且专业地迎接顾客)
• Provide accurate product information and actively recommend items based on customer preferences (提供准确的产品信息，并根据顾客喜好积极推荐商品)
• Drive sales through suggestive selling and upselling techniques (通过建议性销售与追加销售技巧推动业绩)
• Manage customer enquiries, including cake orders, bookings, and delivery coordination (处理顾客咨询，包括蛋糕订单、预订及送货协调)
• Ensure customer concerns are addressed promptly and courteously (确保及时、礼貌地回应顾客的关切)

Outlet Operations & Standards (门店运营与标准)

• Maintain cleanliness and presentation of the outlet, including product displays, trays, and equipment (维持门店的清洁与陈列，包括产品展示、托盘及设备)
• Perform food preparation tasks (e.g., Flosss topping) in accordance with SOPs (按照标准操作流程（SOP）进行食品准备)
• Ensure product displays are consistently replenished, visually appealing, and aligned with merchandising standards (确保产品展示持续补货、视觉美观并符合陈列标准)
• Adhere strictly to food hygiene, health, and safety guidelines (严格遵守食品卫生、健康与安全准则)
• Support daily operational requirements and ad-hoc tasks as assigned (支持日常运营需求及主管安排的临时任务)

Cashiering & Transaction Management (收银与交易管理)

• Operate POS systems efficiently, including handling discounts, vouchers, promotions, and staff meals (高效操作收银系统，包括折扣、礼券、促销及员工餐处理)
• Execute purchase, return, and void transactions with accuracy and compliance (准确执行购买、退货及作废交易，确保合规)
• Conduct opening and closing procedures for cashiering independently (能独立完成收银开店与关店程序)
• Safeguard and prepare daily cash deposits according to company SOPs (按照公司标准操作流程，妥善保管并准备每日现金存款)

Brand Representation (品牌形象)

• Uphold and promote the company’s brand image through professional conduct and service excellence (通过专业的行为与卓越的服务，维护并推广公司品牌形象)
• Foster a welcoming and inclusive atmosphere for all customers (营造热情、包容的顾客氛围)
• Contribute to a positive team culture by demonstrating collaboration, reliability, and initiative (以合作、可靠与主动的态度，积极营造良好的团队文化)