Client Relations Executive

Guest & Resident Experience:

• Manage the complete guest arrival and departure process, including efficient handling of reservations and check-in/out procedures.
• Serve as the primary point of contact for all guest and resident requests, inquiries, and needs throughout their stay, ensuring prompt and effective resolution.
• Proactively develop and execute tailored guest programs and initiatives designed to anticipate and exceed expectations.
• Engage regularly with residents, providing clear explanations of available facilities, services, and community offerings.

Issue Resolution & Communication:

• Professionally address and resolve resident complaints and concerns independently, escalating to management when necessary, in line with company financial and brand image guidelines.
• Manage all resident communications including mail, messages, phone calls, and information requests, ensuring timely and accurate responses.

Operational & Administrative Duties:

• Maintain strict control and security over all guest keys, master keys, and other designated keys, adhering precisely to key issuance policies.
• Review and reconcile audit report balances, and conduct systematic follow-up on outstanding accounts.
• Handle leasing-related activities, including conducting property tours and site inspections in the absence of the Sales & Marketing team.

Cross-Departmental Support:

• Actively support the Sales & Marketing department by providing valuable guest feedback, market insights, and potential sales leads.

Safety & Compliance:

• Be fully knowledgeable and compliant with all safety, first-aid, fire, and emergency procedures, and operate related equipment competently and safely.