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Guest Relation Officer/ Front Desk Agent

Guest Relation Officer/ Front Desk Agent

Location

China (Guangzhou, Guangdong)

No. of Opening(s)

2

Stipend

CNY 2501-4000

Apply by

30 Jun 2025

Internship Period

01 September 2025 - 27 February 2026

Industry

Travel/Hospitality

Education Level(s)

Polytechnic, University

Education Level(s)

Polytechnic, University

Job Description

To ensure that the overall hotel experience is improved through awareness and attention to the guests.
Provide check-in and room introduction services for all guests according to established working standards.
Pay attention to guest complaints, demands and needs, and report problems to duty manager if they cannot be resolved.
Promote the facilities within the hotel.
Ensure that all repeat customers and other important guests receive special recognition and service.
Maintain grooming in accordance with hotel standards.
Respond to all guest requests in a timely and accurate manner, and provide the best advice to guests through their professional knowledge.

Internship Requirements

College degree or above, fluent in spoken English.
Outgoing personality, flexible mind, down-to-earth work ethic, strong sense of service and responsibility.
Internship or work experience in international chain hotels is preferred.
Proficiency in operating office systems is preferred.

Other Benefits and Welfare

All meals covered in Staff Canteen.
Accommodation is provided.
Shift allowance is entitled accordingly.

About the Company

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